iPipeline incident
Sev2: Multiple Users Unable to Access iPipeline Applications
iPipeline experienced a major incident on August 15, 2025 affecting AFFIRM for Annuities and AFFIRM for Life and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2025, 04:12 PM UTC
We are currently aware of an issue impacting multiple iPipeline applications, including AFFIRM, where some customers are unable to access the platforms. Our Support teams are actively investigating the root cause. Further updates will be communicated accordingly. -- The iPipeline Support Team
- identified Aug 15, 2025, 05:00 PM UTC
Our team is actively investigating the issue. We have not observed any further occurrences in the past 30 minutes and will continue to closely monitor the situation until we confirm full resolution. -- iPipeline Support
- resolved Aug 15, 2025, 06:04 PM UTC
We have not observed any errors in our systems for the past hour, and users have been able to access the systems normally. We will continue working to identify the root cause and implement measures to minimize any future disruptions. As the service remains stable, we are closing the incident but will continue to monitor closely. -- iPipeline Support