iPipeline experienced a minor incident on August 25, 2025 affecting XRAE, lasting 19h 20m. The incident has been resolved; the full update timeline is below.
Affected components
XRAE
Update timeline
- investigating Aug 25, 2025, 09:46 PM UTC
We are currently receiving reports that some customers are receiving error messages while using the XRAE solution. We are investigating this issue and further updates will be provided as we have more details. - The iPipeline Support Team
- monitoring Aug 25, 2025, 11:21 PM UTC
A change has been made that appears to have made a significant positive impact on the intermittent nature of the issue, and we will continue to monitor until we can confirm that the issue is fully resolved.
- resolved Aug 26, 2025, 05:07 PM UTC
The changes made yesterday appear to have fully resolved the issues we were seeing with XRAE, and no additional reports of the issue have surfaced.