iPipeline incident

iGO - AlphaTrust EM - Reports of slow response times experienced during signature process - PROD

Minor Resolved View vendor source →

iPipeline experienced a minor incident on September 26, 2025 affecting AlphaTrust - Embedded, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 07:04 PM UTC
Resolved
Sep 29, 2025, 06:15 PM UTC
Duration
2d 23h
Detected by Pingoru
Sep 26, 2025, 07:04 PM UTC

Affected components

AlphaTrust - Embedded

Update timeline

  1. investigating Sep 26, 2025, 07:04 PM UTC

    We have received reports from some users experiencing slow response times when completing signatures. Our engineering team has been engaged and is investigating the issue. - iPipeline Support

  2. monitoring Sep 26, 2025, 08:07 PM UTC

    The team has been reviewing and investigating the reported slowness and identified a period of high usage earlier this afternoon. The system has since stabilized, and we are not observing any performance issues at this time. The team will continue to monitor the system. - iPipeline Support

  3. resolved Sep 29, 2025, 06:15 PM UTC

    We have been monitoring the server and have not observed any performance issues today. As the system remains stable, we will be closing this incident. - iPipeline Support