iPipeline incident
Lifepipe - Experiencing degraded performance – PROD
iPipeline experienced a major incident on October 21, 2025 affecting Quote, lasting 6h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2025, 03:51 AM UTC
We have identified degraded performance with LifePipe, where users may experience longer-than-normal response times when running quotes. Our team is actively investigating and has determined that the issue is likely related to a third-party vendor impacting our system. We are working on a solution and will provide updates as more information becomes available. - iPipeline Support
- identified Oct 21, 2025, 03:54 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 21, 2025, 06:20 AM UTC
We have started to see improved performance with the LifePipe application as the third-party vendor makes necessary adjustments. Our team continues to work on a solution and will provide updates as more information becomes available. - iPipeline Support Team
- resolved Oct 21, 2025, 10:40 AM UTC
The issue has been resolved by our third-party vendor, and the LifePipe application is now functioning normally. We will continue to monitor performance to ensure ongoing stability. - iPipeline Support Team