iPipeline incident
DocFast and iGO - Users experiencing sporadic issues when viewing policy documents - PROD
iPipeline experienced a minor incident on October 28, 2025 affecting DocFast and iGO, lasting 6d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 07:18 PM UTC
We are currently investigating sporadic reports of an issue affecting the ability to view completed applications in DocFast, where an error appears when attempting to view forms after the signature process is complete. Our team is actively investigating and will continue to provide updates as more information becomes available. - iPipeline Support
- identified Oct 28, 2025, 08:55 PM UTC
The team has identified the cause of the issue and is actively working on a resolution. We will provide further updates as they become available. - iPipeline Support
- monitoring Oct 29, 2025, 01:17 PM UTC
Our team has mitigated the issue that was affecting users’ ability to view completed applications. The impacted functionality has been restored, and users should now be able to access completed applications without interruption. We will continue to closely monitor the system to ensure ongoing stability and performance. - iPipeline Support
- monitoring Oct 29, 2025, 06:25 PM UTC
The team continues to closely monitor the application and has confirmed that the issue should no longer occur for cases completed today. Cases completed prior to this may still encounter errors; these are being reviewed and corrected promptly. - iPipeline Support
- monitoring Oct 30, 2025, 06:36 PM UTC
We have identified that this issue could potentially affect iGO cases. While no reports have been received, our internal review process detected the behavior in limited scenarios. The team continues to actively monitor the environment and will promptly remediate any cases that are reported. - iPipeline Support
- resolved Nov 04, 2025, 02:10 PM UTC
We have been monitoring a previously reported sporadic issue and have implemented internal fixes to address related anomalies. At this time, we have not received any new reports of the issue. As a result, we are closing this incident. Our team will continue to monitor the environment to ensure ongoing stability. If you experience any related issues, please reach out to our support team. - iPipeline Support