IONOS Cloud incident

Cloud Support: Limited Phone Support Availability

IONOS Cloud experienced a minor incident on September 8, 2026 affecting Cloud Support, lasting 7h 42m. The incident has been resolved; the full update timeline is below.

Started: Sep 08, 2026, 02:15 PM UTC
Resolved: Sep 08, 2026, 09:57 PM UTC
Duration: 7h 42m
Detected by Pingoru: Sep 08, 2026, 02:15 PM UTC

Affected components

Cloud Support

Update timeline

identified Sep 08, 2026, 02:15 PM UTC

While phone support will generally be available, our Support capacity is reduced due to multiple cases of sick leave. We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel. In these cases, please reach out per email. Thank you.
resolved Sep 08, 2026, 09:57 PM UTC

We have people available now, Support is reachable as usual.