IONOS Cloud incident

Cloud Support: Limited Phone Support Availability

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on September 4, 2026 affecting Cloud Support, lasting 3d 13h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 04:53 PM UTC
Resolved
Sep 08, 2026, 06:31 AM UTC
Duration
3d 13h
Detected by Pingoru
Sep 04, 2026, 04:53 PM UTC

Affected components

Cloud Support

Update timeline

  1. investigating Sep 04, 2026, 04:53 PM UTC

    While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave. We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel. In these cases, please reach out per email. Thank you.

  2. identified Sep 07, 2026, 06:16 AM UTC

    We still run short on coverage of service, and we are currently doing changes on our ticketing system. So we kindly ask for your understanding if Support responses are not as timely as you are accustomed to. Thank you.

  3. resolved Sep 08, 2026, 06:31 AM UTC

    We managed to fully re-establish our service, Support is back. thank you for your patience.