Intuitive Shipping experienced a notice incident on November 10, 2021 affecting Rating, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Rating
Update timeline
- monitoring Nov 10, 2021, 07:07 PM UTC
UPS is currently experiencing issues where Ground rates may not return. If you are solely using UPS Ground rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are monitoring UPS's progress in resolving the issue.
- resolved Nov 11, 2021, 01:24 AM UTC
UPS appears to have resolved the issue on their end. Ground rates are now returning consistently.