Intuitive Shipping incident

Some ShipStation accounts losing connection

Intuitive Shipping experienced a notice incident on December 14, 2023 affecting Rating, lasting 1d. The incident has been resolved; the full update timeline is below.

Started: Dec 14, 2023, 04:40 PM UTC
Resolved: Dec 15, 2023, 04:46 PM UTC
Duration: 1d
Detected by Pingoru: Dec 14, 2023, 04:40 PM UTC

Affected components

Rating

Update timeline

monitoring Dec 14, 2023, 04:40 PM UTC

An issue with ShipStation's authentication servers led to some setups losing authentication to run ShipStation rating requests. If you use ShipStation and no rates are returning, then in Intuitive Shipping: 1. Navigate to Settings > Partner integrations > ShipStation 2. Click on "Disable integration" 3. Click on "Enable integration" and follow the prompts. If you use ShipStation and rates are returning, no action is required.
resolved Dec 15, 2023, 04:46 PM UTC

We'll continue to monitor for impacted accounts.