Intuitive Shipping experienced a notice incident on April 4, 2024 affecting Rating, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Rating
Update timeline
- monitoring Apr 04, 2024, 04:23 PM UTC
FedEx is experiencing issues with their rating API that may result in rates not being returned. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings
- resolved Apr 04, 2024, 04:45 PM UTC
This incident has been resolved.