Intuitive Shipping experienced a minor incident on March 31, 2021 affecting Webhooks & Syncing, lasting 10h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 31, 2021, 02:27 PM UTC
We are seeing a backlog of messages waiting to be processed. We are monitoring the situation and taking the necessary actions to speed up the processing. During this period, you may experience a delay in product updates and manual syncing operations.
- monitoring Mar 31, 2021, 03:22 PM UTC
We are continuing to monitor the situation and will provide an update when message levels have returned to normal.
- monitoring Mar 31, 2021, 06:50 PM UTC
We are continuing to see delays in message processing and are actively working towards a resolution. We apologize for any inconvenience this may be causing.
- monitoring Mar 31, 2021, 09:49 PM UTC
We've implemented a few changes and are monitoring the results. There continues to be a backlog of old messages that are being processed.
- monitoring Mar 31, 2021, 10:31 PM UTC
The implemented changes are working as expected and we're beginning to see the backlog of messages decrease. We are expecting message processing to be fully restored to normal operation by later this evening.
- resolved Apr 01, 2021, 01:17 AM UTC
This incident has been resolved.