Intuitive Shipping experienced a major incident on October 15, 2021 affecting Admin and Webhooks & Syncing, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2021, 06:44 PM UTC
We are currently seeing issues regarding latency on Automate Shipping Profiles which are impacting the accessibility of the app. We're investigating the issue.
- identified Oct 15, 2021, 06:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 15, 2021, 06:54 PM UTC
A fix has been implemented and we're monitoring the results. Services are beginning to come back online and performance has improved.
- monitoring Oct 15, 2021, 07:02 PM UTC
We are currently performing a hardware upgrade to the application which may impact availability. We apologize for any inconvenience.
- monitoring Oct 15, 2021, 07:25 PM UTC
We are continuing to upgrade the hardware for this application.
- resolved Oct 15, 2021, 07:29 PM UTC
The hardware upgrade is complete.