Intuitive Shipping experienced a minor incident on November 26, 2021 affecting Rating, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 26, 2021, 04:14 PM UTC
We're seeing an increase in response errors associated with FedEx. If you are solely relying on FedEx to provide rates for your customers, we recommend setting up an additional carrier to ensure your customers are able to complete their orders. https://www.help.intuitiveshipping.com/article/how-to-prepare-for-black-friday/#create-a-fallback-system We'll continue to monitor the situation and update this status when there are changes.
- monitoring Nov 26, 2021, 05:43 PM UTC
At this time, response errors are reducing. We will continue to monitor the FedEx response traffic and keep you updated.
- resolved Nov 26, 2021, 05:53 PM UTC
Response errors have subsided. We will continue to monitor the FedEx responses and reopen the incident if necessary.