Intuitive Shipping incident

Smart Boxing is experiencing rating issues

Minor Resolved View vendor source →

Intuitive Shipping experienced a minor incident on September 20, 2022, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2022, 03:37 PM UTC
Resolved
Sep 20, 2022, 03:52 PM UTC
Duration
15m
Detected by Pingoru
Sep 20, 2022, 03:37 PM UTC

Update timeline

  1. investigating Sep 20, 2022, 03:37 PM UTC

    Smart Boxing is currently experiencing an issue where rates are failing to return for some users. We are investigating the issue. In the meantime, we recommend implementing a fallback rate in Shopify so customers can continue to complete their purchases.

  2. monitoring Sep 20, 2022, 03:50 PM UTC

    We have implemented a fix and are monitoring the system.

  3. resolved Sep 20, 2022, 03:52 PM UTC

    This incident has been resolved.