Intuitive Shipping experienced a notice incident on May 22, 2024 affecting Rating, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Rating
Update timeline
- monitoring May 22, 2024, 06:03 PM UTC
FedEx is experiencing issues with their rating API that may result in rates not being returned. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings
- resolved May 22, 2024, 06:09 PM UTC
FedEx service has been restored.