Intuitive Shipping experienced a notice incident on September 9, 2024 affecting Rating, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Rating
Update timeline
- monitoring Sep 09, 2024, 04:55 PM UTC
ShipStation is experiencing issues with their rating API that may result in rates not being returned. If you are solely using ShipStation rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting ShipStation is tracking the issue at https://status.shipstation.com
- resolved Sep 09, 2024, 07:19 PM UTC
This incident has been resolved.