Resolved after 3 days, affecting ⚙️ Core services, on August 12, 2022.
Great news - the issue is now fully resolved. Thanks again for your patience.
Affected components
Update timeline
- investigating Aug 12, 2022, 09:34 AM UTC
Some of our customers may currently be experiencing that their income line items may have not been allocated as expected overnight. This has been caused due to a delay in the auto-matching process that takes place. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....
- monitoring Aug 12, 2022, 10:38 AM UTC
We have investigated and identified why this had not been completed. Due to the impact of the whole process on multiple areas of our solution, we cannot run this during the day. However, we have taken steps to ensure the auto-matching job runs on tonight's overnight run.
- investigating Aug 15, 2022, 07:24 AM UTC
Great news - the issue is now fully resolved. Thanks again for your patience.
- resolved Aug 15, 2022, 09:50 AM UTC
This incident has been resolved.
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