intelliflo incident

23-09-2022 - Login issues with intelliflo office and the personal finance portal

Resolved after 3 hours 10 minutes, affecting ⚙️ Core services, on September 23, 2022.

investigating Sep 23, 2022, 09:58 AM UTC

Great news - the issue is now fully resolved. Thanks again for your patience.

Started
Sep 23, 2022, 07:41 AM UTC
Resolved
Sep 23, 2022, 10:52 AM UTC
Duration
3h 10m
Detected by Pingoru
Sep 23, 2022, 07:41 AM UTC

Affected components

⚙️ Core services

Update timeline

  1. investigating Sep 23, 2022, 07:41 AM UTC

    We have been alerted to the login issues with intelliflo office and the personal finance portal, when attempting to log in you may see "Unexpected error" or "Incorrect username and password". This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....

  2. monitoring Sep 23, 2022, 08:16 AM UTC

    Delighted to say that the issue has been resolved. The development team will continue to monitor this before closing the incident. We'll let you know as soon as the issue is fully resolved. Thanks again for your patience.

  3. investigating Sep 23, 2022, 09:58 AM UTC

    Great news - the issue is now fully resolved. Thanks again for your patience.

  4. resolved Sep 23, 2022, 10:52 AM UTC

    This incident has been resolved.

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