27-10-2022 - Income Processing

Update timeline

1. investigating Oct 27, 2022, 08:34 AM UTC

   We are experiencing some delays with the overnight income processing job within intelliflo office. This morning, those who are processing income may find that it will take some time to complete the actions of allocating line items or completing month ends and payment runs. We are currently investigating to resolve this as quickly as possible.

2. identified Oct 27, 2022, 09:35 AM UTC

   Some of our customers may be experiencing that their income line items may not have been allocated as expected overnight. This has been caused due to a delay in the auto-matching process that takes place. Our Technical teams have since identified the issue and we are now seeing movement in the income lines being allocated, which will take place over the course of the day. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....

3. identified Oct 27, 2022, 04:44 PM UTC

   At this time work is ongoing to rectify the matter and we continue to monitor the progress of the outstanding income lines that require allocation. We're hopeful that this will complete as part of tonight's overnight run and will post a further update in the morning. Thank you for your continued patience on this matter.

4. monitoring Oct 28, 2022, 07:43 AM UTC

   Delighted to say that the issue has been resolved. The development team will continue to monitor this before closing the incident. We'll let you know as soon as the issue is fully resolved. Thanks again for your patience.

5. investigating Oct 28, 2022, 10:41 AM UTC

   Great news - the issue is now fully resolved. Thanks again for your patience.

6. resolved Oct 28, 2022, 10:41 AM UTC

   This incident has been resolved.