intelliflo incident

07-02-2023- Error message when using DocuSgin

Resolved after 1 hour 15 minutes, affecting ⚙️ Core services, on February 7, 2023.

resolved Feb 07, 2023, 12:12 PM UTC

Great news - this issue has now been fully resolved. Sorry once again for the interruption to your day's work, and thanks for your patience.

Started
Feb 07, 2023, 10:57 AM UTC
Resolved
Feb 07, 2023, 12:12 PM UTC
Duration
1h 15m
Detected by Pingoru
Feb 07, 2023, 10:57 AM UTC

Affected components

⚙️ Core services

Update timeline

  1. investigating Feb 07, 2023, 10:57 AM UTC

    We have been alerted to an issue surrounding the use of DocuSign functionality. Some customers may find when attempting to send a DocuSign a warning message is displayed. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....

  2. monitoring Feb 07, 2023, 11:36 AM UTC

    Delighted to say that the issue has been resolved. The development team will continue to monitor this before closing the incident. We'll let you know as soon as the issue is fully resolved. Thanks again for your patience.

  3. resolved Feb 07, 2023, 12:12 PM UTC

    Great news - this issue has now been fully resolved. Sorry once again for the interruption to your day's work, and thanks for your patience.

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