05-04-2023 - Unable to access to intelliflo office

Update timeline

1. investigating Apr 05, 2023, 11:50 AM UTC

   We have been alerted that some customers are unable to login to intelliflo office. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....

2. investigating Apr 05, 2023, 12:10 PM UTC

   Our technical teams continue to investigate the issue and are exploring a possible root cause at this time. We will continue to share updates on this page as we progress.

3. investigating Apr 05, 2023, 12:18 PM UTC

   Customers who were already logged in at the time of the incident will be experiencing issues when navigating around. This will include system errors and 503/502 Time Out warning messages and is part of the same issue.

4. identified Apr 05, 2023, 12:29 PM UTC

   We're pleased to say the root cause of the issue has now been identified and a fix is currently being implemented. Please note at this time it is possible that your intellifo office branding may have changed unexpectedly as a result of this issue. intellifo personal finance portal is not impacted and working as expected and for those of you who use our intellifo planning solution will still be able to access this feature by using the following link: https://planning.gb.intelliflo.net/ We're hoping this won't take long, and we'll let you know here as soon as it's been resolved. Thanks for your patience.

5. monitoring Apr 05, 2023, 12:40 PM UTC

   Delighted to say that the issue has been resolved. During this time you may have experienced: - Access issues to intellio office - If already logged in at the time of the incident. You may have faced slowness navigating around the system, system errors and 503/502 Time Out warning messages. - intellifo office branding may have unexpectedly changed as well. The development team will continue to monitor this before closing the incident. and we'll let you know as soon as the issue is fully resolved. Thanks again for your patience and apologises for the inconvenience caused.

6. resolved Apr 05, 2023, 01:54 PM UTC

   Great news - the issue is now fully resolved! Quick note, only during this time, you may have also experienced a delay in workflow tasks being generated. This was a knock-on effect from today's incident and the workflow service is also now working, with all tasks now created as expected. Once again and as always, thank you for your patience.