intelliflo incident
22-03-2024 - Live Chat Service for Customer support team
Resolved after 1 hour 41 minutes, affecting ⚙️ Core services and ⚙️ Core services, on March 22, 2024.
Our third-party provider has confirmed that this incident is fully resolved, and our customer support team can now take Live Chats once more. Thank you again for your patience.
Affected components
Update timeline
- investigating Mar 22, 2024, 02:21 PM UTC
Our third-party provider has encountered technical difficulties, which are impacting our Live Chat service and this may mean you can't connect to the team. Should you need help from our customer support team, please raise a case via intellifo connect (which you can access through intelliflo office, using the intelliflo connect & Support button). Alternatively, you can also call our support team on 0330 102 8400 We'll let you know once this issue has been resolved. Thank you for your patience.
- resolved Mar 22, 2024, 04:02 PM UTC
Our third-party provider has confirmed that this incident is fully resolved, and our customer support team can now take Live Chats once more. Thank you again for your patience.
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