intelliflo incident

09-07-2024 Unable to access to intelliflo office

Resolved after 2 hours 4 minutes, affecting ⚙️ Core services, on July 9, 2024.

resolved Jul 09, 2024, 10:31 AM UTC

Great news - this issue has now been fully resolved. Sorry once again for the interruption to your day's work, and thanks for your patience.

Started
Jul 09, 2024, 08:27 AM UTC
Resolved
Jul 09, 2024, 10:31 AM UTC
Duration
2h 4m
Detected by Pingoru
Jul 09, 2024, 08:27 AM UTC

Affected components

⚙️ Core services

Update timeline

  1. investigating Jul 09, 2024, 08:27 AM UTC

    We have been alerted that some customers are unable to login to intelliflo office / experience latency / system errors while navigating around. This is currently being investigated as a priority by our development team. Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience. All updates relating to this issue will be shown on this page - if you haven't already done so, you can subscribe to this page so that updates land automatically in your inbox and you don't have to remember to keep checking....

  2. identified Jul 09, 2024, 08:45 AM UTC

    We're pleased to say the root cause of the issue has now been identified and a fix is currently being implemented. We're hoping this won't take long, and we'll let you know here as soon as its been resolved. Thanks for your patience.

  3. monitoring Jul 09, 2024, 09:29 AM UTC

    Delighted to say that the issue has been resolved. The development team will continue to monitor this before closing the incident. We'll let you know as soon as the issue is fully resolved. Thanks again for your patience.

  4. resolved Jul 09, 2024, 10:31 AM UTC

    Great news - this issue has now been fully resolved. Sorry once again for the interruption to your day's work, and thanks for your patience.

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