inSided Outage History

This issue has been tied to the temporary revocation of Salesforce authentication credentials by Salesforce - we are working on getting these reinstated asap, no community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.

Work is ongoing to get Salesforce authentication reinstated. No community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.

The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

We are continuing to work on a fix for this issue.

The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

The issue has been identified and a fix is being implemented.

Our engineering team has identified the root cause and is actively working on a fix.

We have applied the initial fix which resolves this issue for the majority of customers. We are actively working on a fix that continues to impact custom pages for less than 1% of CC customers.

We are continuing to work on a fix for this issue.

Embedded media is currently not working for some video providers (e.g., Vimeo, Twitter, Vidyard, etc.). YouTube embeds remain unaffected and continue to work as expected. We’ve identified the root cause of the issue, and our engineering team is actively working on a fix. We’ll share an update as soon as the resolution is deployed.

We identified a degraded performance especially on the homepages of our US communities. The investigation is ongoing into what is the root cause to this.

The root cause was identified, and the performance is back to expected performance. We will continue monitoring this incident.

We are continuing to work on a fix for this issue.

We have identified an issue with LinkedIn and Facebook login functionality - it can be temporarily mitigated by adding a new 'Authorized redirect URL for your app', adding a http version of the url e.g: http://[yourcommunityurl.com]/sso/return. We are working on a full fix for this now though and will update this page with more information once available. Please note that this issue will not affect normal SSO logins / registrations which continue to function normally.

The issue has been identified and a fix is being implemented.

We’re currently experiencing an issue where community pages are not loading correctly. Our engineering team has identified the root cause and is actively working on a fix. We’re aiming to restore full functionality as soon as possible and will share updates here as progress is made. Thank you for your patience and understanding.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

The issue has been identified and we're implementing a fix.

We have identified the issue and we're deploying a fix.

We identified the root cause of the issue and we're currently deploying a fix.

We have identified an issue causing users to receive email notifications for every reply in a subscribed topic, rather than the expected behavior of only receiving a single notification for the first new reply since the user's last visit. Our team is actively investigating the cause and working to restore the default notification behaviour with high priority.

The issue has been identified and a fix is being implemented.