inSided incident

EU + US Communities - Elevated error rates on topic load

Major Resolved View vendor source →

inSided experienced a major incident on August 6, 2025 affecting Status of our EMEA Community Infrastructure and Status of our US Community Infrastructure, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 02:05 PM UTC
Resolved
Aug 06, 2025, 05:28 PM UTC
Duration
3h 22m
Detected by Pingoru
Aug 06, 2025, 02:05 PM UTC

Affected components

Status of our EMEA Community InfrastructureStatus of our US Community Infrastructure

Update timeline

  1. investigating Aug 06, 2025, 02:05 PM UTC

    We are investigating an issue where topics are not loading and and error page is shown, it seems to be affecting Articles and Product Updates.

  2. identified Aug 06, 2025, 02:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2025, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 06, 2025, 05:28 PM UTC

    This incident has been resolved.