inSided incident

Custom community pages may not load properly

Minor Resolved View vendor source →

inSided experienced a minor incident on November 10, 2025 affecting Status of our EMEA Community Infrastructure and Status of our US Community Infrastructure, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 06:38 PM UTC
Resolved
Nov 10, 2025, 11:54 PM UTC
Duration
5h 15m
Detected by Pingoru
Nov 10, 2025, 06:38 PM UTC

Affected components

Status of our EMEA Community InfrastructureStatus of our US Community Infrastructure

Update timeline

  1. investigating Nov 10, 2025, 06:38 PM UTC

    We’re investigating an issue where custom community pages may not load correctly.

  2. identified Nov 10, 2025, 08:15 PM UTC

    Our engineering team has identified the root cause and is actively working on a fix.

  3. identified Nov 10, 2025, 09:08 PM UTC

    We have applied the initial fix which resolves this issue for the majority of customers. We are actively working on a fix that continues to impact custom pages for less than 1% of CC customers.

  4. identified Nov 10, 2025, 10:19 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Nov 10, 2025, 11:54 PM UTC

    This incident has been resolved.