inSided Outage History

inSided is up right now

inSided had 28 outages in the last 2 years totaling 25h 9m of downtime — averaging 1.2 incidents per month.

There were 28 inSided outages since June 24, 2024 totaling 25h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.insided.com

Critical August 6, 2024

Platform outage EU and US communities

Detected by Pingoru
Aug 06, 2024, 08:26 AM UTC
Resolved
Aug 06, 2024, 08:47 AM UTC
Duration
20m
Affected: Status of our EMEA Community InfrastructureStatus of our US Community Infrastructure
Timeline · 4 updates
  1. investigating Aug 06, 2024, 08:20 AM UTC

    We are currently investigating this issue.

  2. identified Aug 06, 2024, 08:25 AM UTC

    We have identified an issue with a recent code deployment - we are in the process of rolling back to a previous version to restore service asap.

  3. identified Aug 06, 2024, 08:44 AM UTC

    US hosted communities are online and stable again - we are continuing to work on a fix for EU communities.

  4. resolved Aug 06, 2024, 08:55 AM UTC

    This incident has been resolved - EU communities are online again. Sincere apologies for the inconvenience - any more follow up issues please email [email protected].

Read the full incident report →

Critical June 26, 2024

US Communities - Currently experiencing long loading times

Detected by Pingoru
Jun 26, 2024, 01:39 PM UTC
Resolved
Jun 26, 2024, 02:12 PM UTC
Duration
32m
Affected: Status of our US Community Infrastructure
Timeline · 4 updates
  1. investigating Jun 26, 2024, 01:39 PM UTC

    We are currently investigating this issue.

  2. identified Jun 26, 2024, 01:45 PM UTC

    We have identified an issue with data replication across our services, we're currently working on a fix for this asap.

  3. monitoring Jun 26, 2024, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results of it - database health is returning to normal.

  4. resolved Jun 26, 2024, 02:12 PM UTC

    This incident has been resolved - we experienced a database failure event during database rotation which then caused a lot of traffic to be forwarded to a failed database. We will release further information once an internal investigation has been carried out, we sincerely apologise for any inconveniences caused as a result of this. Any more residual issues then please contact [email protected] and let us know.

Read the full incident report →

Major June 24, 2024

[EU + US communities] SAML SSO Certificate expiry

Detected by Pingoru
Jun 24, 2024, 07:39 AM UTC
Resolved
Jun 25, 2024, 07:56 AM UTC
Duration
1d
Affected: Single Sign On (SSO)Single Sign On (SSO)
Timeline · 2 updates
  1. identified Jun 24, 2024, 07:39 AM UTC

    We have identified an issue with an internal SAML certificate reaching its expiry date and thus needs to be replaced at short notice - this could cause authorisation issues to customers who have a SAML based SSO integration as this certificate is used to validate the authenticity of requests. To fix this you will need to download the X509 certificate from your SSO metadata file, this can be located if you go to Integrations -> SSO -> SAML 2 -> Download Metadata. You can then take that certificate and upload it to your IdP to restore the SSO integration, if you have any issues please do not hesitate to email support on [email protected]. Please note that you will only need to do this if you have a SAML2 Single Sign On integration set up in control - if you are not using SAML then you do not have to do anything.

  2. resolved Jun 25, 2024, 07:56 AM UTC

    This incident has been resolved.

Read the full incident report →