inSided incident

[EU + US communities] Issues with Linkedin + Facebook Login

Major Resolved View vendor source →

inSided experienced a major incident on August 29, 2025 affecting Single Sign On (SSO) and Single Sign On (SSO), lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2025, 08:48 AM UTC
Resolved
Aug 29, 2025, 11:30 AM UTC
Duration
2h 42m
Detected by Pingoru
Aug 29, 2025, 08:48 AM UTC

Affected components

Single Sign On (SSO)Single Sign On (SSO)

Update timeline

  1. identified Aug 29, 2025, 08:48 AM UTC

    We have identified an issue with LinkedIn and Facebook login functionality - it can be temporarily mitigated by adding a new 'Authorized redirect URL for your app', adding a http version of the url e.g: http://[yourcommunityurl.com]/sso/return. We are working on a full fix for this now though and will update this page with more information once available. Please note that this issue will not affect normal SSO logins / registrations which continue to function normally.

  2. monitoring Aug 29, 2025, 10:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 29, 2025, 11:30 AM UTC

    This incident has been resolved and both Linkedin and Facebook logins are back to normal, we sincerely apologise for the disruption caused by this.