Infobip incident
United States - RCS sender management and Test numbers management degradation
Resolved after 54 minutes, affecting United States, on November 5, 2026.
The issue has been resolved, and service is fully operational. The impact was limited to the RCS Sender Management and Test Number Management endpoints. The RCS Send Messages endpoint was not affected. Start (UTC): 05 November 2026 17:48 End (UTC): 05 November 2026 20:02 Impact: During the timeframe, you may have experienced errors when calling the RCS Sender Management or Test Number Management API endpoints, or when accessing the RCS Sender Management tab in the portal.
Affected components
Update timeline
- investigating Nov 05, 2026, 08:09 PM UTC
We are currently experiencing intermittent failures on some RCS API endpoints on our United States Data Center. The issue is being investigated, and more information will follow in the next update.
- identified Nov 05, 2026, 08:26 PM UTC
We have identified the root cause of intermittent failures affecting certain RCS API requests at our United States Data Center. We are implementing a corrective action and will provide further updates soon.
- resolved Nov 05, 2026, 09:03 PM UTC
The issue has been resolved, and service is fully operational. The impact was limited to the RCS Sender Management and Test Number Management endpoints. The RCS Send Messages endpoint was not affected. Start (UTC): 05 November 2026 17:48 End (UTC): 05 November 2026 20:02 Impact: During the timeframe, you may have experienced errors when calling the RCS Sender Management or Test Number Management API endpoints, or when accessing the RCS Sender Management tab in the portal.
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