Incode incident
SaaS EU Degradation - Dashboard does not show all sessions
Resolved after 3 hours 18 minutes, affecting Omni EU, on December 15, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Dec 15, 2025, 04:46 PM UTC
We are currently investigating this issue.
- investigating Dec 15, 2025, 05:15 PM UTC
We are continuing to investigate this issue.
- investigating Dec 15, 2025, 05:40 PM UTC
We are currently experiencing degradation in the dashboard where new sessions were not displaying correctly. All other services, including session processing via API, continued to operate normally. We are continuing to investigate this issue.
- investigating Dec 15, 2025, 06:31 PM UTC
We are continuing to investigate this issue.
- identified Dec 15, 2025, 06:48 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 15, 2025, 06:50 PM UTC
The issue has been identified and all sessions are now displaying correctly in the dashboard. A fix is being implemented.
- monitoring Dec 15, 2025, 07:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 15, 2025, 08:04 PM UTC
This incident has been resolved.
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