Incode incident

Elevated number of errors faceDB

Resolved after 1 hour 28 minutes, affecting Omni US, on September 15, 2026.

identified Sep 15, 2026, 09:06 AM UTC

A recent infrastructure change caused a temporary service disruption. Recovery is underway, and some users may continue to experience intermittent issues.

Started
Sep 15, 2026, 08:47 AM UTC
Resolved
Sep 15, 2026, 10:15 AM UTC
Duration
1h 28m
Detected by Pingoru
Sep 15, 2026, 08:47 AM UTC

Affected components

Omni US

Update timeline

  1. investigating Sep 15, 2026, 08:47 AM UTC

    We are currently investigating an issue regarding the elevated number of errors in faceDB.

  2. identified Sep 15, 2026, 09:06 AM UTC

    A recent infrastructure change caused a temporary service disruption. Recovery is underway, and some users may continue to experience intermittent issues.

  3. resolved Sep 15, 2026, 10:15 AM UTC

    This incident has been resolved.

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