Incode incident

Elevated number of error 500s on several endpoints

Resolved after 31 minutes, affecting Omni US, on October 5, 2026.

monitoring Oct 05, 2026, 11:36 AM UTC

We are seeing the recovery of systems across the board. The number of errors has returned to normal.

Started
Oct 05, 2026, 11:24 AM UTC
Resolved
Oct 05, 2026, 11:56 AM UTC
Duration
31m
Detected by Pingoru
Oct 05, 2026, 11:24 AM UTC

Affected components

Omni US

Update timeline

  1. investigating Oct 05, 2026, 11:24 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 05, 2026, 11:30 AM UTC

    Since 10:54 UTC, some customers have been seeing elevated error rates on Omni API endpoints; our team is actively working on a fix.

  3. monitoring Oct 05, 2026, 11:36 AM UTC

    We are seeing the recovery of systems across the board. The number of errors has returned to normal.

  4. resolved Oct 05, 2026, 11:56 AM UTC

    This incident has been resolved.

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