Resolved after 1 hour 20 minutes, affecting Omni Canada, on September 1, 2026.
Identity verification requests are operating normally. The issue has been resolved.
Affected components
Update timeline
- investigating Sep 01, 2026, 02:42 PM UTC
We are currently investigating elevated error rates affecting identity verification requests. Some users may experience failures when capturing a selfie or an ID document. Our engineering team is actively investigating. We will provide an update within 30 minutes.
- investigating Sep 01, 2026, 02:56 PM UTC
Identity verification requests have recovered and now completing successfully. We are continuing to monitor the environment closely and are working to restore full stability. We will provide a further update within 60 minutes, or sooner if the situation changes.
- identified Sep 01, 2026, 03:12 PM UTC
A fix has been applied and identity verification requests in our Canada environment are completing normally. We are now monitoring the environment to confirm full stability. We will post a final update once monitoring is complete.
- resolved Sep 01, 2026, 04:02 PM UTC
Identity verification requests are operating normally. The issue has been resolved.
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