Resolved after 41 minutes, affecting Omni US, on August 28, 2026.
We confirmed full recovery of the platform, endpoints below don't present any latency nor elevated error rate. POST /omni/process/id POST /omni/add/front-id POST /omni/add/back-id/v2
Affected components
Update timeline
- investigating Aug 28, 2026, 08:59 PM UTC
We are investigating an increase in error rates affecting document processing. Some sessions may return an error or complete without OCR data, and some requests may be temporarily rejected with a "service under increased load" response. Our engineering team has identified the affected component and is working to restore full capacity
- investigating Aug 28, 2026, 09:01 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 28, 2026, 09:20 PM UTC
The fix was applied and our system is gradually recovering, latency and error volume for multiple endpoints are becoming stable. We will continue monitoring.
- resolved Aug 28, 2026, 09:40 PM UTC
We confirmed full recovery of the platform, endpoints below don't present any latency nor elevated error rate. POST /omni/process/id POST /omni/add/front-id POST /omni/add/back-id/v2
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