Resolved after 1 hour 39 minutes, affecting Omni US, on January 7, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 07, 2026, 03:25 PM UTC
We are currently experiencing issues with the display of updated information on the dashboard. At this time, we have only identified problems with the information displayed on the dashboard; calls to the Incode API and SDK are working correctly, however, manual reviews of sessions and authentications are not reflecting recent information.
- investigating Jan 07, 2026, 03:47 PM UTC
We are continuing to investigate this issue.
- investigating Jan 07, 2026, 04:21 PM UTC
We are continuing to investigate this issue.
- identified Jan 07, 2026, 04:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 07, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 07, 2026, 05:05 PM UTC
This incident has been resolved.
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