Incode incident

SMS Notifications Outage

Resolved after 1 hour 13 minutes, affecting Omni US, on February 23, 2026.

monitoring Feb 23, 2026, 04:13 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 23, 2026, 03:16 PM UTC
Resolved
Feb 23, 2026, 04:29 PM UTC
Duration
1h 13m
Detected by Pingoru
Feb 23, 2026, 03:16 PM UTC

Affected components

Omni US

Update timeline

  1. investigating Feb 23, 2026, 03:16 PM UTC

    We are currently investigating this issue.

  2. identified Feb 23, 2026, 03:24 PM UTC

    We are currently experiencing a service disruption affecting SMS delivery across our platform. This issue was identified on February 23, 2026. Our engineering team has identified the root cause and is actively working to restore SMS service. We are treating this as a high-priority incident and have mobilized our emergency response team to resolve the issue as quickly as possible.

  3. identified Feb 23, 2026, 03:57 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 23, 2026, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 23, 2026, 04:29 PM UTC

    This incident has been resolved.

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