Resolved after 2 hours 50 minutes, affecting Omni US, on May 6, 2026.
Our services are being gradually restored, and operations are steadily returning to normal. We continue to closely monitor the situation to ensure full stability.
Affected components
Update timeline
- investigating May 06, 2026, 10:15 PM UTC
We’re currently investigating an issue affecting user-service pods, which may cause increased error rates and/or degraded performance for some requests. Our team is working to stabilize the service and restore normal operations as quickly as possible. We’ll share another update after the initial investigation.
- investigating May 06, 2026, 10:26 PM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 10:36 PM UTC
We’re currently investigating an issue affecting user-service pods, which is causing a service disruption. Our team is working to stabilize the service and restore normal operations as quickly as possible. We’ll share another update after the initial investigation.
- investigating May 06, 2026, 10:52 PM UTC
We continue investigating an issue affecting user-service pods, which is causing a service disruption. Our team is working to stabilize the service and restore normal operations as quickly as possible.
- investigating May 06, 2026, 11:04 PM UTC
Our team continues to analyze the incident. As an immediate measure, we have initiated the protocol to enable our secondary region to restore operations to our services.
- investigating May 06, 2026, 11:22 PM UTC
Our team continues working on this incident. As an immediate measure, we have initiated the protocol to enable our secondary region to restore operations to our services
- monitoring May 06, 2026, 11:38 PM UTC
Our team has successfully restored the service, and operations have returned to normal. We will continue to monitor the solution to ensure stability.
- monitoring May 06, 2026, 11:39 PM UTC
Our team has successfully restored the service, and operations have returned to normal. We will continue to monitor the solution to ensure stability.
- monitoring May 07, 2026, 12:01 AM UTC
Our team has successfully restored the service, and operations have returned to normal. We will continue to monitor the solution to ensure stability.
- monitoring May 07, 2026, 12:17 AM UTC
Our services are being gradually restored, and operations are steadily returning to normal. We continue to closely monitor the situation to ensure full stability.
- resolved May 07, 2026, 01:06 AM UTC
This incident has been resolved; services are working on the normal levels.
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