Resolved after 1 hour 4 minutes, affecting Omni US, on May 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Omni US
Update timeline
- investigating May 27, 2026, 05:57 PM UTC
We are currently investigating this issue.
- identified May 27, 2026, 06:04 PM UTC
Impact: Elevated error rates (HTTP 400) and latency on Front-ID and Add/Face endpoints in SaaS US. Status: Team is working on resolution. Metrics showing early signs of recovery. Next update to follow.
- monitoring May 27, 2026, 06:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 07:01 PM UTC
This incident has been resolved.
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