Resolved after 1 hour 20 minutes, affecting Omni US, on June 5, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 05, 2026, 03:44 PM UTC
We are currently investigating an issue impacting OCR operations across SAAS US environment. The impact is intermittent.
- identified Jun 05, 2026, 03:51 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 05, 2026, 03:58 PM UTC
The issue has been identified and a fix is being implemented. Affected endpoints: /0/omni/add/front-id/v2 /0/omni/add/back-id/v2 /omni/add/front-id/v2 /omni/add/back-id/v2 /0/omni/add/front-id /0/omni/add/back-id /omni/add/front-id /omni/add/watchlist/single-record
- identified Jun 05, 2026, 04:17 PM UTC
The issue has been identified and a fix is being implemented. Affected endpoints: /0/omni/add/front-id/v2 /0/omni/add/back-id/v2 /omni/add/front-id/v2 /omni/add/back-id/v2 /0/omni/add/front-id /0/omni/add/back-id /omni/add/front-id /omni/add/watchlist/single-record
- identified Jun 05, 2026, 04:30 PM UTC
The issue has been identified and a fix is being implemented. Affected endpoints: /0/omni/add/front-id/v2 /0/omni/add/back-id/v2 /omni/add/front-id/v2 /omni/add/back-id/v2 /0/omni/add/front-id /0/omni/add/back-id /omni/add/front-id /omni/add/watchlist/single-record
- monitoring Jun 05, 2026, 04:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2026, 05:05 PM UTC
This incident has been resolved.
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