Incode incident

New Sessions Missing on SaaS US

Resolved after 2 hours 31 minutes, affecting Omni US, on June 10, 2026.

monitoring Jun 10, 2026, 12:22 PM UTC

Maintenance at 95% completion.

Started
Jun 10, 2026, 10:33 AM UTC
Resolved
Jun 10, 2026, 01:04 PM UTC
Duration
2h 31m
Detected by Pingoru
Jun 10, 2026, 10:33 AM UTC

Affected components

Omni US

Update timeline

  1. investigating Jun 10, 2026, 10:33 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 10, 2026, 10:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 10, 2026, 10:37 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jun 10, 2026, 11:19 AM UTC

    The maintenance is still in progress. We will update when it is completed.

  5. monitoring Jun 10, 2026, 12:22 PM UTC

    Maintenance at 95% completion.

  6. resolved Jun 10, 2026, 01:04 PM UTC

    Maintenance completed, and all the systems are functioning properly.

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