SAAS EU Degradation

Update timeline

1. investigating Jun 10, 2026, 04:59 PM UTC

   We are currently investigating this issue.

2. identified Jun 10, 2026, 05:11 PM UTC

   We have identified an issue affecting the SaaS EU environment. Users may experience difficulties logging into the dashboard, including 503 errors and authentication timeouts. Root Cause: A deployment released during the scheduled maintenance window introduced a missing dependency in the user-service, causing a subset of pods to become unhealthy and fail to serve authentication requests. Impact: Login and dashboard access are degraded for SaaS EU users. Other API functionality may also be affected. Next Steps: Our engineering team is actively working to resolve the issue. We will provide an update as soon as a fix is deployed.

3. identified Jun 10, 2026, 05:33 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Jun 10, 2026, 05:54 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Jun 10, 2026, 06:23 PM UTC

   We are continuing to work on a fix for this issue.

6. monitoring Jun 10, 2026, 06:30 PM UTC

   A fix has been implemented and we are monitoring the results.

7. monitoring Jun 10, 2026, 06:30 PM UTC

   We are continuing to monitor for any further issues.

8. monitoring Jun 10, 2026, 06:31 PM UTC

   We are continuing to monitor for any further issues.

9. resolved Jun 10, 2026, 06:57 PM UTC

   This incident has been resolved.