Resolved after 1 hour 3 minutes, affecting Omni US, on July 2, 2026.
Response times have returned to normal. We're continuing to closely watch the services before confirming full resolution.
Affected components
Update timeline
- investigating Jul 02, 2026, 09:46 PM UTC
We are currently investigating this issue.
- investigating Jul 02, 2026, 10:02 PM UTC
Our team continues to investigate. Status: General Degradation Impact: High latency, errors, and timeouts
- monitoring Jul 02, 2026, 10:04 PM UTC
We identified elevated latency, errors, and timeouts affecting SaaS US services related to a backend database dependency issue. Our engineering team has applied mitigations and response times are trending back toward normal. We are continuing to closely monitor the situation to confirm full recovery.
- identified Jul 02, 2026, 10:15 PM UTC
All SaaS US services (including identity, face, liveness, KYC, KYB, watchlist, and onboarding endpoints) are experiencing elevated latency, errors, and timeouts. Our engineering team has identified the root cause as an issue with a backend database dependency and is actively applying a fix to restore normal performance. Some customers may continue to see intermittent errors while the mitigation takes effect.
- identified Jul 02, 2026, 10:34 PM UTC
We're currently experiencing elevated latency and intermittent errors across SaaS US identity verification services (ID, face, liveness, KYC/KYB, watchlists); our team is actively investigating and working on a resolution. Updates to follow.
- monitoring Jul 02, 2026, 10:38 PM UTC
Response times have returned to normal. We're continuing to closely watch the services before confirming full resolution.
- resolved Jul 02, 2026, 10:49 PM UTC
Services are stable and back to normal levels.
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