Incode incident

New sessions not showing on the dashboard

Resolved after 1 hour 41 minutes, affecting Omni US, on July 4, 2026.

resolved Jul 04, 2026, 11:14 AM UTC

This incident has been resolved. All sessions are now visible on the SAAS US dashboard.

Started
Jul 04, 2026, 09:33 AM UTC
Resolved
Jul 04, 2026, 11:14 AM UTC
Duration
1h 41m
Detected by Pingoru
Jul 04, 2026, 09:33 AM UTC

Affected components

Omni US

Update timeline

  1. investigating Jul 04, 2026, 09:33 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 04, 2026, 10:09 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 04, 2026, 10:36 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 04, 2026, 10:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 04, 2026, 11:14 AM UTC

    This incident has been resolved. All sessions are now visible on the SAAS US dashboard.

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