Incode incident

Degradation in SaaS US environment

Resolved after 54 minutes, affecting Omni US, on July 4, 2026.

monitoring Jul 04, 2026, 10:23 PM UTC

We detect normal response times after mitigation steps, we continue monitoring. Further updates will be provided soon.

Started
Jul 04, 2026, 09:36 PM UTC
Resolved
Jul 04, 2026, 10:30 PM UTC
Duration
54m
Detected by Pingoru
Jul 04, 2026, 09:36 PM UTC

Affected components

Omni US

Update timeline

  1. investigating Jul 04, 2026, 09:36 PM UTC

    We are currently detecting a degradation causing delayed response on our services. We are investigating

  2. investigating Jul 04, 2026, 09:48 PM UTC

    We continue investigating the reported degradation causing delayed response on our services. Further updates will be provided soon.

  3. investigating Jul 04, 2026, 10:02 PM UTC

    We continue investigating the reported degradation causing delayed response on our services. Further updates will be provided soon.

  4. investigating Jul 04, 2026, 10:14 PM UTC

    Response times are improving after mitigation steps, the team continue investigating to discard any additional problem. Further updates will be provided soon.

  5. monitoring Jul 04, 2026, 10:23 PM UTC

    We detect normal response times after mitigation steps, we continue monitoring. Further updates will be provided soon.

  6. resolved Jul 04, 2026, 10:30 PM UTC

    This incident has been resolved. Response times are back to normal

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