Resolved after 1 hour 10 minutes, affecting Omni EU, on July 9, 2026.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Jul 09, 2026, 02:48 PM UTC
We are currently investigating this issue.
- identified Jul 09, 2026, 02:58 PM UTC
The problem has been identified: a degradation caused by a disruption in user service, resulting in failures across all API endpoints in the SaaS EU environment. Our internal team is continuing to investigate.
- identified Jul 09, 2026, 03:20 PM UTC
We continue experiencing degraded performance on SaaS EU due to an issue affecting the user-service which may result in elevated response times or errors on API endpoints for SaaS EU. Impact: Degraded performance on user-service and dependent SaaS EU API endpoints. No major impact has been confirmed at this time.
- identified Jul 09, 2026, 03:30 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 09, 2026, 03:59 PM UTC
This incident has been resolved.
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