Resolved after 1 hour 19 minutes, affecting Omni Canada, on July 29, 2026.
This incident has been resolved. The face recognition service is fully operational and we have confirmed normal performance through monitoring. Thank you for your patience throughout this incident.
Affected components
Update timeline
- investigating Jul 29, 2026, 02:19 PM UTC
We are currently investigating an issue affecting the face recognition service in our Canada SaaS environment. Some requests may be failing or returning errors. Our engineering team is actively investigating and working on a fix. We will provide updates as more information becomes available
- investigating Jul 29, 2026, 02:37 PM UTC
We are still investigating the root cause of this issue and continuing to work toward a resolution. We will share our next update within 30 minutes. Thank you for your patience.
- monitoring Jul 29, 2026, 02:58 PM UTC
A fix has been implemented and we have confirmed that the face recognition service is now working as expected. We are continuing to monitor the situation closely to ensure full stability. We will provide a final update once we're confident the issue is fully resolved.
- resolved Jul 29, 2026, 03:39 PM UTC
This incident has been resolved. The face recognition service is fully operational and we have confirmed normal performance through monitoring. Thank you for your patience throughout this incident.
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