Incode incident

SaaS US - Increased latency

Resolved after 1 hour 15 minutes, affecting Omni US, on August 25, 2026.

monitoring Aug 25, 2026, 05:45 PM UTC

Fix has been implemented. We are still monitoring.

Affected components

Omni US

investigating Aug 25, 2026, 04:39 PM UTC

We are currently investigating this case.
investigating Aug 25, 2026, 04:45 PM UTC

We are continuing to investigate. Current impact are high response times and increment in errors, mainly for endpoints: add/front, add/back, process/id, process/face.
identified Aug 25, 2026, 05:03 PM UTC

Issue has been being identified and fix is being deployed.
monitoring Aug 25, 2026, 05:07 PM UTC

Fix has been implemented. We are still monitoring.
monitoring Aug 25, 2026, 05:25 PM UTC

Fix has been implemented. We are still monitoring.
monitoring Aug 25, 2026, 05:45 PM UTC

Fix has been implemented. We are still monitoring.
resolved Aug 25, 2026, 05:54 PM UTC

This incident is now resolved.

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