Incapsula Outage History

We are investigating an issue where some customers may receive SIEM logs from IP addresses that are no longer expected to be in use. Our teams are actively investigating the issue and working to identify the cause. We will provide further updates as more information becomes available.

We have identified the source of the issue affecting a subset of customers, resulting in SIEM logs being received from IP addresses that are no longer expected to be in use. Our teams are actively implementing mitigation measures to reduce customer impact and restore expected behavior. We will provide further updates as they become available.

We are currently investigating an issue that may cause intermittent DNS resolution failures for some customers. Our teams are actively investigating the issue and working to identify the cause and restore consistent DNS resolution. We will provide further updates as more information becomes available.

We continue to investigate intermittent DNS resolution issues that may affect a small number of requests. The issue is highly intermittent and remains limited in scope. Our teams are actively investigating the issue and working to identify the cause and ensure consistent DNS resolution. The next update on this issue will be shared no later than 20:10 UTC.

We are investigating an issue affecting the performance of the Imperva Management Console (MY). Customers may encounter elevated latency, login failures, or degraded console performance. Our engineering teams are engaged and investigating the issue with high priority. We will continue to provide updates as our investigation progresses. The next update will not be later than 10:15 UTC.

We have identified an issue in the Madrid, Spain data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. _ _ Further updates will be shared as more information becomes available.

Imperva has been alerted to the fact that there have been two major fiber cuts in North America. These fiber cuts are within the network of a major upstream carrier. A subset of customer traffic coming to or going from the Imperva network may transit this infrastructure and as a result of this issue, customers may experience connectivity issues, increased latency, or service degradation. We will provide further updates as more information becomes available. The next update will be before 20:50 UTC

We have identified an issue in the Rio de Janeiro, Brazi data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Further updates will be shared as more information becomes available.

The team is continuing to work on resolving the issue. To maintain service availability, traffic is being rerouted through an alternate data center in the region. During this time, customers may experience increased latency while the reroute remains in effect. Further updates will be shared as more information becomes available.

Our team is actively investigating and working to resolve the issue. To maintain service availability, traffic has been temporarily rerouted through an alternate data center in the region. During this time, customers may experience increased latency. Further updates will be shared as more information becomes available.

The issue has been identified, and technical teams are actively working on remediation. Customer traffic continues to be served normally through an alternate PoP. The next update will be provided no later than 07:30 UTC.

We have identified an issue in the Istanbul, Turkey (SAW ) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Next update on the incident will be shared no later than 19:41 UTC

We identified a brief issue impacting our Points of Presence (PoPs), which may have caused infrastructure tunnel disconnections and intermittent website timeouts for some customers. The issue has now recovered, and services are operating normally. Our teams are actively monitoring the platform to ensure continued stability.

Services remain stable across all previously affected Points of Presence (PoPs). Our teams continue to closely monitor the environment and analyze the event to confirm the underlying cause and ensure the continued stability of our services.

We are currently investigating reports of a potential issue affecting the generation and/or delivery of real-time WAF alerts. Some customers may experience delays in receiving WAF alerts or observe that expected real-time notifications are not being triggered. We are actively assessing the scope and impact of the issue and will provide further updates as more information becomes available. WAF protection remains fully operational. This issue affects real-time alerts only and does not impact traffic inspection or policy enforcement. Our next update will be provided as soon as we have additional information to share.

We are investigating a potential issue affecting the Support Ticketing System. Customers may be experiencing issues logging into the Support Portal. Our technical teams are actively investigating the issue. The next update on the issue will be shared no later than 6:39 UTC.

Our teams are actively working to restore access to the Support Ticketing System. While this work is ongoing, customers experiencing issues accessing the Support Portal can reach our Support team for urgent assistance by calling +1 410 469 1651. Thank you for your patience as we work to resolve the issue.

We have identified a potential issue in the Johannesburg, South Africa (QRA) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

We are currently investigating increased latency affecting Imperva Cloud WAF protected sites. At this time, a portion of Imperva Cloud WAF customers may experience slower response times when accessing protected applications through Imperva. Our teams are actively investigating the cause and working to mitigate the impact. We will provide another update as more information becomes available. The next update will be at 08:36 UTC at the latest.

We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow. Next update on the issue will be provided no later than 19:23 UTC.

The team continues to actively investigate the issue and work toward resolution. At this time, the impact is limited to customer access to the Management Portal. Customer websites and protection services remain fully operational and continue to be protected as expected. Next update on the issue will be provided no later than 19:54 UTC.

Technical teams continue to actively investigate the issue. A potential contributing factor has been identified, and teams are currently working to validate and address it. Next update on the issue will be provided no later than 20:24 UTC.