Incapsula incident
[INC-1065 ] Imperva Management Portal Login Issue
Incapsula is currently experiencing a minor incident affecting Cloud Security Management Platform, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2026, 06:53 PM UTC
We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow. Next update on the issue will be provided no later than 19:23 UTC.
- investigating Jun 10, 2026, 07:24 PM UTC
The team continues to actively investigate the issue and work toward resolution. At this time, the impact is limited to customer access to the Management Portal. Customer websites and protection services remain fully operational and continue to be protected as expected. Next update on the issue will be provided no later than 19:54 UTC.
- investigating Jun 10, 2026, 07:54 PM UTC
Technical teams continue to actively investigate the issue. A potential contributing factor has been identified, and teams are currently working to validate and address it. Next update on the issue will be provided no later than 20:24 UTC.
- identified Jun 10, 2026, 08:19 PM UTC
We have identified the underlying cause of the issue and have applied a fix. The issue affected access to the Management Portal and a subset of API requests. We are seeing signs of recovery following the implementation of the fix, and our teams are actively validating service restoration across the impacted components. Next update on the issue will be provided no later than 20:50 UTC.
- monitoring Jun 10, 2026, 08:42 PM UTC
A fix has been successfully implemented, and services have been restored. Our teams have validated the recovery and are continuing to closely monitor the environment to ensure ongoing stability. Next update on the issue will be provided no later than 21:42 UTC.