Incapsula incident

[INC-1036] Imperva Management Portal Slowness Issue

Minor Resolved View vendor source →

Incapsula experienced a minor incident on May 14, 2026 affecting Cloud Security Management Platform, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 05:26 PM UTC
Resolved
May 14, 2026, 06:28 PM UTC
Duration
1h 1m
Detected by Pingoru
May 14, 2026, 05:26 PM UTC

Affected components

Cloud Security Management Platform

Update timeline

  1. investigating May 14, 2026, 05:26 PM UTC

    We have discovered a potential service degradation, affecting customers ability to use the Imperva Management Portal. Technical teams are investigating. The next Status Update on this Incident will be provided no later than 17:56 UTC. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

  2. monitoring May 14, 2026, 05:58 PM UTC

    Technical teams have performed remedial actions and the Imperva Management Portal is returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

  3. resolved May 14, 2026, 06:28 PM UTC

    The incident has been resolved and normal service levels have been restored for the Imperva Management Portal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.